Trine University uses Sharp multi-function machines through Allen Business Machine in Fort Wayne, IN.
1) Toner will be automatically shipped when printers or copiers reach 10% toner remaining. There is no process for ordering toner. All toner cartridges are now universal (B&W copiers can share toner cartridges and Color copiers can share toner cartridges).
2) Toners will be brought to printer "managers" by IT Services
3) Copier and Printer errors automatically dispatch a service technician. You only need to contact IT Services if your printer shows a need for cleaning (e.g. streaks showing on prints).