Information Technology Services

How to Force a Gradebook Sync in Mindtap

Sometimes grade items don't appear to be syncing between Cengage's Mindtap and Moodle. There could be a few different reasons why this is occurring. These steps are the first line of troubleshooting:

1. Navigate to and open the progress icon towards the bottom right on the Mindtap interface:

2. Next, along the top, select the Gradebook tab:

3. Once you are in the gradebook menu, navigate to the top right-hand corner of that page and select Gradebook Actions:

4. In the gradebook actions menu, select Force LMS Sync:

5. You'll then be prompted to select either an individual grade item or the entire gradebook:

6. Once you have determined what you would like to sync, go ahead and click Sync:

7. You will then receive some sort of confirmation that tells you 'this may take a few minutes:'

Individual grade item sync requests may just take a couple of minutes; whereas, full gradebooks can take up to 24 hours. Generally, the full gradebook only takes a few minutes as well, but you are only able to request a full sync once every 24 hours.

If this method does not resolve the problem, you may want to check out Deep Linking in Cengage.

Was this answer helpful? Yes No

Sorry we couldn't be helpful. Help us improve this article with your feedback.