Information Technology Services

Self Service Password Reset - Forgot my password

If you have forgotten your password, you can reset your password by following the instructions below. If you have locked yourself out of your account, please click here for instructions on unlocking your account. If you have already logged in but need to reset your password, please click here for instructions for resetting your password. 

  1. Go to and enter in your email address. Alternatively, you can go to
  2. Click forgot my password.

  3. You will be redirected to a screen like below. Enter in your email address and enter in the random characters shown on the screen. 

  4. Click forgot my password.

  5. You will need to complete two verification steps before resetting your password. You can select any option you prefer. In this scenario, you will email an alternate email address and enter in a verification code. 

  6. After entering in a verification code, you will need to complete at least one more authentication method. In this scenario, we will answer security questions.

  7. If you do not have a personal email or security questions setup as one of your authentication methods, you can also select the option to text or call your phone number. You will enter in your phone number to receive a verification code.

  8. Type in a new password and click finish. The password must be at least 10 characters and contain 3 of the following: upper case letter, lower case letter, a number or special character. The password cannot contain your first, last, or username. You cannot reuse your last 10 passwords. We recommend creating a passphrase. For example, "The quick brown fox jumps over the lazy dog!". 

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